FAQ

Guarantee

Does Style Theory guarantee the authenticity of its products?

Yes, we do! All items listed on our website have been verified by our in-house team of authentication experts.If you are able to provide us with clear evidence that an item you have purchased is not authenticated, we will refund you in full.

Products

Are the images on your website true to the condition and size of the item sold?

Though the images may or may not depict the current item condition, we have graded each item and have stated the condition of each item per our condition guide. For more information on the condition and size, do check the item's condition label and product description on the product page before purchase. We recommend you only purchase it if you're comfortable with the condition of the item as described.

How do I know if the item will fit me?

We understand how important fit is when it comes to buying clothes, so we'd recommend you refer to the measurements provided on the product page before purchase as it differs across designers and brands. If you have fit issues post purchase, we allow items to be returned within 5 days.

 

If you need more help, chat with us through the chat button on our page (located at the bottom of the screen) and mention the product SKU or product URL.

Purchases

What payment methods do you accept?

We only accept payment by Visa, Mastercard, Amex, Shopify Pay, Apple Pay, and Google Pay

Are the images on your website true to the condition and size of the item sold?

All items listed on our website are pre-owned unless otherwise stated.

I received my item! What can I do if I have a question about the item's authenticity?

We’re happy to answer any queries. Simply write in to us at bags.sg@styletheory.co.

Is it safe to shop from your website?

We've always implemented safety and hygiene standards at our workplaces, including the warehouse, and are constantly raising and enforcing them. You can check out our hygiene measures here

With the recent COVID-19 developments, we are operating in line with all Government guidance and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to as we shift our resources and operations into ‘circuit breaker’ mode online, such as less staff on ground to practice responsible social distancing, opening new shifts for our staff to work in safe limits and reduce chances of social interaction. This is all enforced, in addition to compulsory use of masks and hand sanitization

How do I contact you if I have any issues with my purchase?

You can chat with us via Chat (located at the bottom of the page) or email us at hello@styletheory.co with your order invoice number.

I made payment, but I changed my mind. Can I cancel or change my order?

Unfortunately, we are not able to accommodate any cancellation or changes to any order once payment has been made. You can still chat with us or email us at hello@styletheory.co with your order invoice number and we'll try to assist.

Shipping and Deliveries

What are my delivery options?

We offer doorstep delivery island-wide (except Jurong Island,Changi airport and other offshore islands). We currently do not deliver outside of Singapore. We also ship to Hong Kong!

 

Your order will be available for you to pick up on the next business day, between 5 - 7PM, Mon-Fri, at the Style Theory HQ: Interlocal Centre, 100G Pasir Panjang Rd, #06-17 (Lobby 2), Singapore 118523.

Will I be charged a shipping fee?

For Singapore:

We charge a flat delivery fee of S$20 for Bags.

 

For Hong Kong:

A shipping fee will apply to the total purchase amount based on the type of item ordered.

  • Bags will be charged at a flat rate of 35 SGD($)/ 210 HKD($).
  • Apparel and accessories will be charged at a flat rate of 25 SGD($) /150 HKD($).

How long does shipping take?

Shipping within Singapore typically takes 2-5 business days. During sale period, shipping typically takes 4- 8 business days.

All orders shipped to Hong Kong will be shipped via our trusted courier partner DHL Express. Delivery to HK will take 4-7 business days.

Do I need to sign for the delivery?

Yes. Due to the high value of our items, we require a signature upon delivery. Please note that a delivery will be considered completed once it is delivered to the address provided and signed for. We highly recommend using private addresses, such as a home address. Style Theory will not be liable for any loss of an item once the delivery is completed.

Returns

How do I place a return?

If you are unsatisfied with your purchase, kindly reach out to us through the chat within 5 days from the date the item has been delivered to you. We will proceed to schedule a pick up from your location.

 

To return an item, please follow these instructions. We will only accept return requests in the following process.

  • Submit a return request. A return request must first be made via the chat button on our website. Please share your order number & email address through the chat and our customer service team will get in touch with you.
  • Schedule a return within 5 days and keep the return tag intact [we will not accept items if the tag has been removed or tampered with]
  • On the schedule pick up date, you will receive a notification with your driver contact details and tracking link.
  • Once the item is successfully received at our warehouse, we will credit the refund in the cart used for the purchase within 14 business days.

In the event that the estimated total refund amount is not credited to the card used for your purchase after the stipulated period, please contact your credit card provider.

 

Note: Returns are only valid for Singapore orders

International Shipping

Do you ship to other regions?

We now ship to Hong Kong! All orders shipped to Hong Kong will be shipped via our trusted courier partner DHL Express. A shipping fee will apply to the total purchase amount based on the type of item ordered. Bags will be charged at a flat rate of 35 SGD($)/ 210 HKD($). Apparel and accessories will be charged at a flat rate of 25 SGD($) /150 HKD($). Delivery to HK will take 4-7 business days.

Promotions & Sales

General Terms & Conditions

Promotions on our site or marketed via our marketing channels cannot be combined with any other offer.

Promo codes cannot be used on sale items unless otherwise noted.

Style Theory reserves the right to modify the Terms and Conditions and/or suspend the Promotion without prior notice.