Does Style Theory guarantee the authenticity of its products?
Yes, we do! All items listed on our website have been verified by our in-house team of authentication experts.If you are able to provide us with clear evidence that an item you have purchased is not authenticated, we will refund you in full.
Are the items listed on the website new or pre-owned?
All items listed on our website are pre-owned unless otherwise stated.
What payment methods do you accept?
We only accept payment by Visa, Mastercard, Amex, Shopify Pay, Apple Pay, and Google Pay.
How long does shipping take?
Shipping typically takes 2-5 business days.
How can I track the shipping status of my order?
Tracking of your order is unavailable at this time. Check back again soon!
Do I need to sign for the delivery?
Yes. Due to the high value of our items, we require a signature upon delivery. Please note that a delivery will be considered completed once it is delivered to the address provided and signed for. We highly recommend using private addresses, such as a home address. Style Theory will not be liable for any loss of an item once the delivery is completed.
I made payment, but I changed my mind. Can I cancel or change my order?
Unfortunately, we are not able to accommodate any cancellation or changes to any order once payment has been made. You can still chat with us through the intercom chat on our Shopify page (located at the bottom of the screen) or email us at <firstname.lastname@example.org> with your order invoice number and we'll try to assist.
When I place an item into my cart, is the item reserved for me?
Unfortunately, items are not reserved for you when you add them to the cart. Kindly ensure that you checkout after adding the items to your cart.
How do I contact you if I have any issues with my purchase?
You can chat with us through the intercom chat on our Shopify page (located at the bottom of the screen) or email us at <email@example.com> with your order invoice number.
Is it safe to shop from your website?
We've always implemented safety and hygiene standards at our workplaces, including the warehouse, and are constantly raising and enforcing them. You can check out our hygiene measures here
With the recent COVID-19 developments, we are operating in line with all Government guidance and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to as we shift our resources and operations into ‘circuit breaker’ mode online, such as less staff on ground to practice responsible social distancing, opening new shifts for our staff to work in safe limits and reduce chances of social interaction. This is all enforced, in addition to compulsory use of masks and hand sanitization